Privacy Policy

1. Who we are

Aira Health Technologies Pvt. Ltd. (referred to as “Aira”, “we”, “us”, or “our”) operates the website at https://airawellness.in and the associated screening coordination service. We are a data fiduciary under the Digital Personal Data Protection Act, 2023 (“DPDP Act”).

Registered in India. CIN: PLACEHOLDER — to be updated.

2. What data we collect

We collect the following categories of personal data:

• Contact data: Name, email address, phone number, city of residence.
• Health data: Pre-scan safety questionnaire responses, scan results, and radiologist reports. This is sensitive personal data under the DPDP Act.
• Communication data: Messages you send us via our contact form, WhatsApp, or email.
• Technical data: IP address, browser type, pages visited, and session data collected automatically when you use our website.
• Payment data: We do not store payment card details. Payments are processed by third-party providers who are responsible for their own data security.

3. How we use your data

We use your personal data to:

• Coordinate and confirm your scan booking with our partner imaging centres.
• Deliver your radiologist report and Aira summary to you.
• Respond to enquiries and provide customer support.
• Send you service-related communications (booking confirmation, report notification).
• Improve the quality of our website and services (using anonymised analytics data).

We do not use your health data for marketing purposes. We do not sell, rent, or share your personal data with third parties for their own marketing.

4. Sharing your data

We share your personal data only with:

• Partner imaging centres: Your name, contact details, and pre-scan questionnaire are shared with the specific imaging centre conducting your scan. Their privacy practices are governed by their own policies.
• Service providers: We use third-party software providers (such as email delivery, cloud storage, and analytics tools) who process data on our behalf under data processing agreements.
• Legal compliance: We may disclose data if required by law or a valid order from a competent authority.

In corporate programmes, we provide employers only with anonymised, aggregated wellness data. Individual scan results are never shared with employers.

5. Your rights

Under the DPDP Act 2023, you have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Withdraw consent to processing (where consent is the lawful basis).
• Request erasure of your personal data, subject to legal retention obligations.
• Lodge a complaint with the Data Protection Board of India.

To exercise any of these rights, contact us at: hello@airawellness.in

6. Data retention

We retain your personal data for as long as necessary to provide our services and comply with applicable legal obligations. Health data (scan reports) is retained for a minimum of 5 years from the date of your scan, or as required by applicable healthcare regulations. You may request earlier deletion by contacting us.

7. Security

We implement appropriate technical and organisational measures to protect your personal and health data against unauthorised access, loss, or disclosure. Our partner imaging centres are required to maintain equivalent standards.

8. Cookies

We use essential cookies to make this website function. We may use analytics cookies (such as Google Analytics) to understand how visitors use our site. You can control non-essential cookies through your browser settings.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our service after changes constitutes acceptance of the updated policy.

10. Contact

For any privacy-related questions or requests, contact our Data Protection Officer at: hello@airawellness.in